Privacy Policy

We collect minimal personal and clinical details strictly necessary to provide quality vision care:

• Contact Details: Name, phone number, and preferred branch to confirm appointment slots and optical inquiries.
• Prescription & Clinical Data: Spectacle powers (sphere, cylinder, axis, add), pupillary distance, and lens specifications required to craft your glasses.
• Order History: Selected frame models, lens coatings, and invoice records for warranty tracking.

Your medical confidentiality and privacy are safeguarded with strict internal controls:

• Secure Local Storage: Visual refraction records and lens parameters are stored securely on our internal clinic database, accessible only to certified optometrists.
• Zero Third-Party Sales: We do not sell, rent, or lease your personal or clinical records to any third-party marketing companies.
• Lab Orders Only: Essential optical measurements are shared solely with authorized lens laboratories (such as Zeiss, Essilor, or Hoya) strictly for lens surfacing.

We respect your communication preferences and only send relevant service updates:

• Transactional Alerts: We send appointment confirmations, spectacle readiness notices, and prescription copies via WhatsApp or SMS.
• Opt-Out Anytime: You can opt out of reminder messages at any time by messaging us directly on WhatsApp or calling our helpline.

You maintain full ownership and control over your personal records:

• Digital Copies: You can request a digital copy of your past prescription cards anytime free of charge.
• Record Updates: Contact us if your phone number, address, or details need to be updated in our patient database.

If you have questions regarding data privacy or wish to request your vision records, contact our team: